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Privacy policy

iOL Pay's privacy policy sets out how iOL Pay may collect and process your data when you use

Any reference to iOL Pay or refers to the iOL group of companies and our trusted partners who provide services to us. Where we may share your data with one of our trusted partners, they are obligated not to disclose or use the information for any other purpose. Our partners include:

  • payment facilitators;
  • banks;
  • technology providers;
  • payment schemes.

Where we a legally obliged to disclose your data, we will do so in accordance with the legal requirements imposed upon us.

Why we collect your data

We want your visit to to be as useful as possible. To make sure our website is working effectively and efficiently, we collect visitor data to:

  • make sure you get to see what you want;
  • analyse visitor statistics to ensure the web is operating the way it should be and optimise its performance where necessary;
  • understand how you use our service and identify usage trends;
  • to show you products, services and information that may be of use to you;
  • for the security of the website by preventing fraudulent or criminal usage;

How we process your data

We collect data using cookies or similar mechanisms. We process your data to determine how long you spent using the website, which pages you visited, the time of your visit. How you reached our website and other information which helps us improve our products and service offerings.

Where you raise questions, comments or complaints via the website using the "Contact Us" functionality, we will collect your name, contact details, the reason for contacting us and any other information you provide. This data will be used to direct your query to the appropriate department within iOL Pay or to one of our trusted partners should the nature of your query warrant this.

How & why we use Cookies

Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer's hard drive.

Our website uses these "cookies" to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

We use cookies to better understand how you use our website; they allow us to do things like show you promotions that may be relevant to you, provide important security features and otherwise enhance your use of our website.

We use two types of cookie on our website.

Session cookies: these are temporary cookies that stay in the cookie file of your computer until you close your browser at which point they are deleted.

Persistent or stored cookies: these remain permanently on the cookie file of your computer.

Cookies cannot access your computer and obtain information from it as they cannot read anything on your hard drive, nor can cookies be used to identify who you are.

Keeping your data secure

We take the custody of your data very seriously and to ensure its safety we maintain strict security around your data to prevent unauthorised access or usage.

How long do we store your data?

We store your data for the purposes contained in this policy. We maintain records of your data in relation to applicable laws and for the purposes of conducting our business and protecting our legal rights.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at

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